{"id":5039,"date":"2023-07-27T13:23:40","date_gmt":"2023-07-27T11:23:40","guid":{"rendered":"https:\/\/www.camping-les-genets.fr\/faq\/"},"modified":"2025-08-04T13:35:42","modified_gmt":"2025-08-04T11:35:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.camping-les-genets.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Frequently asked questions<\/h1>\n
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Animation<\/h2>\n\n\n\n
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The mini-club at the Aveyron campsite<\/a> caters for children of what age?<\/p>\n <\/span>\n <\/summary>\n

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The mini-club welcomes children aged 4 to 12.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Where can I find the animation program?<\/p>\n <\/span>\n <\/summary>\n

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The program can be consulted on our Cool’n camp application and on the notice board next to reception.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n

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What are the discotheque’s opening hours?<\/p>\n <\/span>\n <\/summary>\n

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The discotheque can be used for a variety of events, generally followed by a disco party which finishes around 01:00. The discotheque is open only in July and August.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Is there a minimum age for entry to the discotheque?<\/p>\n <\/span>\n <\/summary>\n

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No, our discotheque serves as an entertainment venue and is open to all campsite guests.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Where is the discotheque?<\/p>\n <\/span>\n <\/summary>\n

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The discotheque is located outside the campsite, next to the parking lot with the flags.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Is there a charge for entertainment?<\/p>\n <\/span>\n <\/summary>\n

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No, the animation is free.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n\n\n\n

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Locations<\/h2>\n\n\n\n
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What is included in the price of a pitch?<\/p>\n <\/span>\n <\/summary>\n

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The package includes: pitch between 80m\u00b2 and 100m\u00b2, rate for two people, parking for one car, 6 Amp electricity.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What are the arrival and departure days for a pitch?<\/p>\n <\/span>\n <\/summary>\n

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For pitches, you can arrive any day of the week.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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How much does it cost to have electricity on my pitch?<\/p>\n <\/span>\n <\/summary>\n

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6A electricity is included in our package. When booking, you can request 10 amp. on your pitch for an additional charge. <\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What time do we have to vacate the site?<\/p>\n <\/span>\n <\/summary>\n

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The site must be vacated by noon.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What’s the difference between a Confort pitch and a lakeside Confort pitch?<\/p>\n <\/span>\n <\/summary>\n

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As the name suggests, a lakeside Comfort pitch is located directly on the lake, while a Comfort pitch is inside the campsite.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Lake Pareloup<\/h2>\n\n\n\n
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I’d like to fish. Do I need a fishing permit?<\/p>\n <\/span>\n <\/summary>\n

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Yes, you need a fishing permit, which you can buy at the Tourist Office in Salles Curan.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What fish can you find in the lake?<\/p>\n <\/span>\n <\/summary>\n

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You’ll find pike, carp, pike-perch and plenty of other surprises!<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can my dog go to the beach or lake?\n <\/p>\n <\/span>\n <\/summary>\n

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Yes, of course.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can we swim in the lake?<\/p>\n <\/span>\n <\/summary>\n

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Yes, the bathing area is unsupervised, but the ground is gently sloping, so there’s not much danger.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n\n\n\n

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Rentals<\/h2>\n\n\n\n
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I’m in a rental. What time should I leave?<\/p>\n <\/span>\n <\/summary>\n

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Rentals must be vacated by 10am.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What is the deposit for rentals?<\/p>\n <\/span>\n <\/summary>\n

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The deposit for rentals is 300 euros.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Are the rentals equipped with a dishwasher\/TV\/oven?<\/p>\n <\/span>\n <\/summary>\n

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All rentals (except Bengalis) have microwaves, no ovens. Only Grand Confort mobile homes and D\u00e9tente chalets have dishwashers. Rentals don’t have TVs, but there’s a TV room in the bar.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Are pets allowed in the campsite\/rentals?<\/p>\n <\/span>\n <\/summary>\n

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Pets are not allowed in our Premium range.\n In other locations, yes, on condition that dogs are kept on a leash and do not disturb neighbors with their barking.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What are the arrival and departure days for rentals?<\/p>\n <\/span>\n <\/summary>\n

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Arrival days are free.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I get a rental with a lake view?<\/p>\n <\/span>\n <\/summary>\n

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Rentals are located between 100m and 200m from the lake (chalets at 200m). You can mark that you want to be close to the lake, and depending on our availability at the time of your booking we will try to respect your request.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Swimming pool<\/h2>\n\n\n\n
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Is the pool heated?<\/p>\n <\/span>\n <\/summary>\n

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The swimming pool is at 26 degrees during the entire opening hours of the campsite.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What time is the pool open?<\/p>\n <\/span>\n <\/summary>\n

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The pool is open all day from 10:30 am to 7:30 pm.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n\n\n\n

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Situation<\/h2>\n\n\n\n
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Where’s the nearest supermarket?<\/p>\n <\/span>\n <\/summary>\n

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There’s a grocery store at the campsite. There is an Intermarch\u00e9 supermarket in Pont de Salars (20 min. away).<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Where’s the nearest tennis court?<\/p>\n <\/span>\n <\/summary>\n

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There is a tennis court at Salles Curan.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Are there any activities for children in the area?<\/p>\n <\/span>\n <\/summary>\n

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For all the activities in our region, see the ‘Tourism’ section.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Are there any teen activities in the area?<\/p>\n <\/span>\n <\/summary>\n

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For all the activities in our region, see the ‘Tourism’ section.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What are the average summer temperatures?<\/p>\n <\/span>\n <\/summary>\n

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It can be very hot, up to 30 degrees, but as the campsite is at altitude (806m), the nights are cool. Summer lake temperature: 20-24\u00b0C.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Another question?<\/p>\n <\/span>\n <\/summary>\n

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Don’t hesitate to contact us, Laure or Tonny at reception: contact@camping-les-genets.fr or 05.65.46.35.34<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Services<\/h2>\n\n\n\n
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Do you rent motorboats without a license?<\/p>\n <\/span>\n <\/summary>\n

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Yes, we rent out motorboats without a license, from \u20ac40 per hour, with advance booking.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I bring my boat\/jetski to the campsite?<\/p>\n <\/span>\n <\/summary>\n

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Yes, mooring buoys are available free of charge (reservation required) and there’s a boat launch on the campsite.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Is there a wifi connection at the campsite and how much does it cost?<\/p>\n <\/span>\n <\/summary>\n

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There’s free wifi throughout the grounds. Just connect to the WIFI at Les Gen\u00eats.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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When is the grocery store open?<\/p>\n <\/span>\n <\/summary>\n

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May, June + September: 9h-12h + 16h-19h \/\n July + August: 8h-12h30 + 16h-20h, Saturday and Sunday: non-stop from 8h to 20h30<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Do I need to make a reservation for the restaurant?<\/p>\n <\/span>\n <\/summary>\n

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Yes, we advise you to reserve your table.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I bring my dog to the restaurant?<\/p>\n <\/span>\n <\/summary>\n

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Dogs are only allowed on the terrace.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Is there a communal kitchen or barbecue at the campsite?<\/p>\n <\/span>\n <\/summary>\n

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No.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Are there washing machines at the campsite?<\/p>\n <\/span>\n <\/summary>\n

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Yes, there are washing machines and a tumble dryer. You can buy tokens at reception. There’s also an area for hand-washing clothes.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I send my mail back to the campsite?<\/p>\n <\/span>\n <\/summary>\n

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Yes, you can receive mail. Here’s the return address:\n\n Camping Les Gen\u00eats\n 1, route des Gen\u00eats\n 12410 Salles Curan\n France.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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I have friends who want to come and see me. Is it possible?<\/p>\n <\/span>\n <\/summary>\n

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Yes, of course. They need to go to reception to pick up a wristband for the pool and to pay the visitor pass (\u20ac8.50 per person).<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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How late does the gate open?<\/p>\n <\/span>\n <\/summary>\n

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The gate remains closed between 10pm and 7:30am. You can park in the parking lot next to the discotheque.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Do you rent TVs?<\/p>\n <\/span>\n <\/summary>\n

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No, but there’s a TV room in the bar.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I drink tap water?<\/p>\n <\/span>\n <\/summary>\n

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Yes, it’s spring water.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Do you rent out refrigerators?<\/p>\n <\/span>\n <\/summary>\n

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Yes, on reservation. The fee is \u20ac10.00 per day.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What type of bbq is allowed on the campsite?<\/p>\n <\/span>\n <\/summary>\n

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Gas or electric barbecues are permitted. Charcoal barbecues are prohibited.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Do you rent out barbecues?<\/p>\n <\/span>\n <\/summary>\n

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Yes, 8\u20ac for one day.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What are the restaurant’s opening hours?<\/p>\n <\/span>\n <\/summary>\n

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In May, June and September the restaurant is open 6 days a week from 10am to 11pm. In July and August, 10:00 am to 11:30 pm daily.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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What are the reception opening hours?<\/p>\n <\/span>\n <\/summary>\n

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Low season: daily 9am-1pm + 2pm-7pm.\n July and August: daily 9am-8pm non-stop.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n\n\n\n

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Booking & payment<\/h2>\n\n\n\n
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Do you accept vacation vouchers?<\/p>\n <\/span>\n <\/summary>\n

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Yes, you can send them by post, possibly by registered mail. This is the campsite’s postal address:\n\n Camping Les Gen\u00eats\n 1, route des Gen\u00eats\n 12410 Salles Curan.\n\n At the campsite, you can pay with vacation vouchers at reception, the restaurant and the grocery store.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I send you a cheque and, if so, to which address? What order should I put it in?<\/p>\n <\/span>\n <\/summary>\n

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Yes, you can send your cheque to the following address:\n\n Camping Les Gen\u00eats\n 1, route des Gen\u00eats\n 12410 Salles Curan.\n\n Order: Camping Les Gen\u00eats<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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How can I pay you the deposit?<\/p>\n <\/span>\n <\/summary>\n

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You can pay online with a VISA\/Mastercard, make a bank transfer or send us a cheque or vacation vouchers.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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When do I have to pay the balance for my pitch and how can I pay?<\/p>\n <\/span>\n <\/summary>\n

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The balance must be paid one month before your arrival at the campsite. We accept payment by vacation vouchers or credit card.\n ATTENTION: we do not accept checks for payments at the campsite, only for deposits.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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I have to cancel my stay. How do I go about it?<\/p>\n <\/span>\n <\/summary>\n

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If you have taken out cancellation insurance, please contact Meetch.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Do you refund me if I leave earlier than planned when I booked?<\/p>\n <\/span>\n <\/summary>\n

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If you have taken out cancellation insurance, please contact Meetch.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I add cancellation insurance to my trip?<\/p>\n <\/span>\n <\/summary>\n

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No, cancellation insurance must be taken out at the time of booking. You can add it up to 72 hours after the time of booking.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n

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Can I choose my location?<\/p>\n <\/span>\n <\/summary>\n

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No, but at the time of booking you can indicate a preference (sunny pitch, mobile home away from entertainment, close to the pool etc.) in the ‘Comments’ box and we’ll try to take it into account.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\r\n <\/div>\r\n<\/section>

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\n Discover our photo library, our Access\/Contact and the region’s tourism! <\/div>\n\n\n
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\n\n\n\n\t
\"Contact<\/div>\n\t
\n\t\tAccess and contact\t<\/div>\n\n\t\t\n<\/a><\/div>
\n\n\n\n\t
\"camping<\/div>\n\t
\n\t\tPhoto library\t<\/div>\n\n\t\t\n<\/a><\/div>
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\"Village<\/div>\n\t
\n\t\tTourism\t<\/div>\n\n\t\t\n<\/a><\/div><\/div><\/div>\n\r\n <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"

Frequently asked questions<\/p>\n","protected":false},"author":1,"featured_media":3139,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"sujet":[],"class_list":["post-5039","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ Les Gen\u00eats campsite at Lac de Pareloup in Aveyron<\/title>\n<meta name=\"description\" content=\"Questions about your future camping holiday in Aveyron at Lac de Pareloup? 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